1. Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Please note that orders are not processed, shipped, or delivered on weekends or public holidays.
If we experience a high volume of orders or stock delays, processing times may be slightly extended — in such cases, we will notify you by email.
2. Shipping Time
Once your order has been processed, shipping typically takes:
- Domestic (within U.S.): 2–5 business days
- International: 7–14 business days (depending on destination and customs clearance)
Delivery times are estimates and may vary due to external factors such as courier delays, customs inspections, or public holidays.
3. Shipping Confirmation and Tracking
You will receive a shipping confirmation email with tracking information once your order has been dispatched.
If you do not receive tracking details within 5 business days after placing your order, please contact us directly.
4. Shipping Costs
Shipping costs are calculated at checkout and depend on the delivery location and package weight.
Any customs duties or import taxes (for international orders) are the responsibility of the customer.
5. Damaged or Lost Packages
Roots of Health Clinic is not responsible for products damaged or lost during shipping.
If you receive your order in damaged condition, please contact the courier directly to file a claim.
If assistance is needed, you may also reach us at the email below.
Company Information
Registered Company Name: Roots of Health Corp.
Registered Address: 11003 Northpointe Blvd STE G, Tomball, TX 77375
Email Address: admin@rootsofhealth.clinic
